Crane Softwrights Ltd. always performs quality work on a 'best effort' basis to all customers. We have a proud history since our founding April 1997 of serving our customer base with:

• writing books, reference materials and training materials and products for sale or license
• providing instruction services for hire
• providing consultancy services for hire

See http://www.CraneSoftwrights.com/training/testimon.htm for testimonials from just a few of our happy customers who have done business with us in a number of different ways. We are privileged to enjoy a worldwide reputation of providing quality service and products.

We want to be the company to supply you with the products and services we offer, and we are confident you will be pleased with us. However, WHEN DOING ANY BUSINESS WITH CRANE SOFTWRIGHTS LTD. WHETHER ORAL OR BY ELECTRONIC TRANSMISSION OR PHYSICAL INTERACTION YOU EXPRESSLY UNDERSTAND AND AGREE TO ALL OF THE FOLLOWING.

1. Disclaimer of warranties

Your use of our products or services is at your sole risk. Our products and services are provided on an "as is" and "as available" basis. Crane Softwrights Ltd. expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Crane Softwrights Ltd. makes no warranty that (i) the services we provide will meet your requirements, (ii) the services we provide will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of our services will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you from or through Crane Softwrights Ltd. will meet your expectations, and (v) any errors in any software we write or supply will be corrected.

No advice or information, whether oral or written, obtained by you from Crane Softwrights Ltd. or through or from the services provided shall create any warranty.

Any materials downloaded, provided through the use of services, or otherwise obtained from Crane Softwrights Ltd. are obtained at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download or use of any such materials.

2. Exclusive remedy

Given the nature of the products and services provided by Crane Softwrights Ltd. and the utility of electronic products and deliverables after having been created and made available, there shall be no remedy or refunding of any fees or monies paid.

3. Limitation of liability

You expressly understand and agree that Crane Softwrights Ltd. shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Crane Softwrights Ltd. has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use any services provided or materials obtained; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the services provided or information made available; (iii) unauthorized access to or alteration of transmissions or data between you and Crane Softwrights Ltd.; (iv) statements or conduct of any third party working with Crane Softwrights Ltd.; or (v) any other matter relating to the services provided or information made available.